55hh Privacy Policy

This Privacy Policy ("Policy") applies to the 55hh platform and its associated services ("Services"). When you register on 55hh, play games, or browse our website, you are considered to have accepted the terms of this Policy.

55hh is committed to ensuring a safe, transparent, and responsible gaming environment for users in Bangladesh. We value your privacy and handle your personal information with the utmost care.

We collect various types of information to provide services on the 55hh platform. This information comes mainly from two sources: what you provide directly, and what is collected automatically while you use the Services.

1.1 Information You Provide Directly

You provide the following information when registering and managing your account:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Username and password
• National ID (NID) or passport details (when identity verification is required)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type, operating system, and language settings
• Login time, session duration, and logs of pages visited on the platform
• Gaming activity history and transaction records
• Usage data collected through cookies and similar tracking technologies

55hh uses your information only for legitimate purposes and to improve the quality of the Services. We do not sell or transfer your information to any unauthorized third parties.

The main purposes for which your information is used are described below:

• Completing the account registration and identity verification process
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and technical assistance
• Ensuring platform security and preventing fraud
• Informing you about relevant promotions, bonus offers, and updates
• Managing responsible gaming programs
• Analyzing and improving the quality of the Services
• Meeting legal obligations

55hh keeps your personal information strictly confidential. However, in certain circumstances, information may be shared with third parties on a limited basis:

3.1 Authorized Third Parties

• Payment processors: bKash, Nagad, Rocket, Upay, and connected banks — solely to complete transactions
• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other licensed game partners — to deliver gaming services
• Technology service providers: For server hosting, cybersecurity, and analytics services

3.2 Legal Obligations

Information may be disclosed to the relevant authorities in response to valid court orders, government directives, or legal investigations. In such cases we will disclose only the information that is legally required.

3.3 Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before disclosing your information.

55hh uses cookies and similar technologies to operate the platform smoothly. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Necessary for the platform to function correctly. These include login sessions, security verification, and similar functions.
• Functional cookies: Help remember your preferences, such as language settings or display preferences.
• Analytical cookies: Help us understand how users interact with the platform, which is used to improve the Services.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may limit some features of the platform.

55hh has adopted industry-standard security measures to protect your personal information. Our technical and organizational safeguards are described below:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Database security: Stored personal and financial information is held in encrypted databases with no unauthorized access.
• Two-factor authentication (2FA): A two-factor authentication option is available for additional account security.
• Security audits: Our systems undergo regular security audits.
• Restricted access: Only authorized staff can access your information, and they are subject to strict confidentiality obligations.
• Fair play assurance: Independent verification methods are used to ensure the integrity of gaming outcomes.

Please note that no data transmission over the internet can be guaranteed to be 100% secure. It is your responsibility to keep your account password confidential and not share it with others.

We retain your personal information only for as long as necessary. The following factors are considered when determining retention periods:

• Duration of account activity — information will be retained while your account remains active.
• Legal obligations — certain financial and transaction records are required by law to be retained for a specified period.
• Dispute resolution — relevant information may be retained after an account is closed if needed for a dispute.

After a request to close an account, information beyond what is required by legal obligations will be deleted or anonymized within a reasonable time.

You have the following rights regarding your personal information:

7.1 Right to Access

If you would like to know what information we hold about you, you can contact us. We will provide you with a summary within a reasonable time.

7.2 Right to Rectification

If the information stored in your profile is incorrect or incomplete, you can correct it through your account settings or by contacting customer support.

7.3 Right to Close Your Account

You may close your 55hh account at any time. To do so, contact us via live chat or by emailing [email protected].

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. However, transaction-related and security-related messages may continue to be sent.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, please let us know directly first. We are available 24/7 via live chat and email to resolve your complaint promptly.

55hh's services are intended only for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If it comes to our attention that a minor's information has been entered into our database by mistake, we will immediately delete that information and close the associated account.

Some of your information may be processed or stored on servers outside Bangladesh as required to provide the Services. In such cases we ensure that:

• All international transfers are completed through secure channels.
• The receiving party ensures adequate data protection.
• The standards of our privacy policy apply to international processing as well.

55hh may update this Privacy Policy from time to time. If significant changes are made to the Services, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice of the change will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of 55hh's Services after any change will be considered acceptance of the updated Policy. We therefore recommend checking this page regularly.